Help and triage

Prolifica Support

For account, billing, onboarding, and troubleshooting help, route requests through Theodacity support.

Route the request with enough shape to act on it.

The original pages were simple mailto handoffs. This version keeps that direct path but gives users a better checklist before they send.

1

Version

The extension version and whether this is beta or paid access.

2

Environment

Browser, operating system, and AI platform tab.

3

Repro steps

What you clicked, what you expected, and what happened instead.

4

Evidence

Screenshot, console note, or short recording if it helps.

What to include

Support is faster when the request includes enough context to reproduce the issue.

  • Extension version
  • Browser and operating system
  • The platform where the issue occurred, such as ChatGPT or Gemini
  • Screenshots or short reproduction steps

Related routes